Sales Support Specialist

Job Objective

Support in sales administration for the department by providing support in planning, payments processing, order management, report preparation and data management

Responsibilities

Operational

• Maintain a database for all customers & channel partners and develop a holistic view of the customer & channel partner base to assist with identifying sales opportunities across the Consumers within the segment
• Track and analyse the Consumer & channel partner revenue and usage behaviour on a monthly basis to assist with sales planning
• Liaise with relevant support unit to support channel teams in after sales support services, ensuring continued high level of customer satisfaction
• Conduct regular follow up with sales teams and channel partners for payments to ensure adherence to payment schedules; minimize bad debts and improve collections for the segment
• Carry out order management activities and process stock requests from channel partners
• Prepare reports and dashboards for various sales related metrics (Sales performance, commissions, Billing, Partner performance, quality reports)

People

• Take ownership for attending the trainings as per the plan
• Take ownership for completing PMS process, employee engagement surveys in time
• Continuously share the knowledge and understanding of the telecom industry and business trends

Skills

Qualification

• Bachelors’ degree in Business, Marketing or equivalent

• 3-5 years’ experience in sales and marketing or channel management roles, preferably in Telecoms

Education

Business Studies / Marketing

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