Contact Center Agent

 

About the Contact Center Agent Position

We're on the lookout for a Contact Center Agent to be the primary link between our company and our current and potential customers.

We're looking for someone who can tackle customer issues, complaints, and inquiries head on –all while keeping customer satisfaction at the forefront of their decision-making and communication.

Contact Center Agent Responsibilities

• Manage large amounts of inbound and outbound calls with efficiency and courtesy

• Follow conversation prompts and scripts when handling different topics

• Identify customers’ needs; clarify their information; research their issues; then provide solutions and/or alternatives to solve their problems

• Seize opportunities to upsell products when they arise

• Build sustainable relationships and engage customers by going the extra mile when you can

• Keep accessible, comprehensive records of all conversations in our call center database

• Attend educational seminars to improve knowledge and performance level

• Meet or exceed personal/team qualitative and quantitative targets

Contact Center Agent Requirements

• Strong communication skills plus active listening skills

• Ability to handle stress

• Strong writing skills to handle email, chat and social media interactions

• Strong skills in systems and ability to learn and develops new skills

• Empathetic customer focus, flexibility to manage many different personality types

• Ability to multi-task, set priorities, and manage time effectively

• High school, Diploma and University Graduates Can Apply

 Apply Here