Officer, Operational Support

 

 

ABC seeks to recruit an Officer in the Operational Support Department.

The purpose of the role is to undertake designated activities within the department to ensure service standards are achieved and risks managed. Be responsible for carrying out a range of demanding clerical, reconciling, data administration and control / monitoring services and duties, in order to ensure timely delivery of a quality service to clients, other Bank ABC units and departments in line with agreed service standards.

 

Scope of the Job

• Carry out a range of demanding clerical, data input, reconciliation, data administration, controls and monitoring services, ensuring that the work is completed accurately, on time and in adherence to all specified Bank processes, procedures, standards and relevant external regulations.
• As directed, support/undertake the timely and accurate delivery of all requested projects and initiatives ensuring these are within specification and budgeted cost.
• Ensure that the work processed by self and the team adheres to all specified Bank processes, procedures, standards, and relevant external requirements.
• Identify and suggest improvements to new and existing processes / procedures / systems.
• Maintain up-to-date awareness of market conditions, bank products and services to ensure that best practice is adopted where required.
• Participate in the evaluation and implementation of new or upgrades to existing IT systems, including the performance of robust user testing in accordance with bank standards.
• Provide back-up cover for other colleagues absent due to sickness, training, annual leave etc.
• Provide business support during weekends, bank holidays and other times when the Bank would usually be closed in Bahrain but markets are open in other parts of the world.
• Recommend and implement changes to the way in which the team operates to improve service quality and process efficiency
• Undertake duties at a similar or higher level as required.
• Undertake delivery of designated activities in order to provide an effective service to other departments/units in accordance with agreed service standards.
• When required support line management with the implementation of changes in own work area.

 

Job Context

The job will primarily be focused on delivering a quality processing and support based service to Operation Management, Operations Units, Bank ABC’s units and their clients, and ensuring that operational process are efficient and effective.

In depth knowledge and understanding of the Group Wide Controls Standards & Policies related to areas (such as Management of Nostro Accounts, Dormant Accounts and Blocking of Accounts, Secure and Non-Secure Communication Channels, Balance Sheet Substantiation Standards, Management of Vostro Accounts, etc. is essential and the job holder will be required to monitor and challenge (where appropriate) the activities of the business to ensure that they remain aligned and consistent with the requirements of Group Standards & Policies.

The job holder must have an understanding of the structures and main operational activities of Operational Support team and of the interaction with other areas of the bank. The job holder must have an understanding of the products and services available in the bank and of the importance customer service and be able to develop appropriate relationships with other areas of the bank.

 

Areas of Knowledge, Qualification and Experience

• 2-3 Years’ experience in Risk Management, Reconciliations, SWIFT  Administration or Internal Audit
• Bachelor Degree or qualification in the following fields Finance, Banking, Accounting, Business or Risk Management
• Basic Knowledge and understanding of relevant accounting standards for reconciliations and internal controls.
• Strong understanding of Wholesale, Treasury and / or Islamic Banking products, services and operations.
• Oral Communication: Uses clear, concise and jargon-free speech to explain products/services/procedures and resolve problems. Uses effective telephone manner with customer/colleagues.
• Written Communication: Produces written responses to enquiries using appropriate wording. Produces clear and accurate written material.
• Self / Work Organization: Knows how to prioritize tasks and diarize effectively to achieve deadlines. When appropriate co-ordinates and allocates tasks, ensuring full and effective use of resources available
• Keyboard / Software Applications: Has a thorough understanding of Microsoft Office software including Visio and systems appropriate to the role and can input and extract information to provide a variety of reports.
• Performance Review & Development: Knows and uses methods of collecting objective data to contribute towards the review process

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