JOB OVERVIEW
- Work as part of a team in the sorting of material through the HUB, ensuring that all material is prepared and ready for uplift within the given deadlines.
- The job role is fundamental to HUB Operations and to the quality of service given to the customer.
- The Sort Agent is also responsible for effective screening of outbound material to a specific destination as per the work Instructions and specific destination requirements and to ensure all material is sorted in line with regional and network ISO/GSOP standards.
MAIN RESPONSIBILITIES
- Sort inbound material as per the Team Leader/ Supervisors instructions.
- Prepare outbound material for dispatch as per Team Leader/ Supervisors instructions.
- Ensure loading and unloading of inbound / outbound trucks / vans is done in compliance with Global SOP procedures.
- Ensure the Sort Area is clean and tidy at the end of the shift as per Team Leader/supervisors instructions.
- Adhere to the Company’s safety policy regarding forklift and equipment usage.
- Basic day-to-day problem solving may be required of any issues that will affect the smooth operation of the sort area.
- Planning and organizing of own workload as delegated by Team Leader will be required.
- Ensure that the sorting of material moving through the HUB is conducted in the most efficient manner and in line with the Global SOP and Quality Protocols.
EXPERIENCE, SKILLS & EDUCATION QUALIFICATION REQUIREMENTS
- Minimum 1 years’ experience in Hub Operations.
- Good understanding of the DHL network schedule and the service levels required.
- Understanding of various DHL products that pass through the HUB.
- Demonstrate a high level of commitment and energy to the role.
- Basic command of the English language both written and oral.
- Flexibility to work either day or night as rostered, and prepared to go that ‘extra mile’ dependent on Operational requirements.
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